Initial application
Share your authority, equipment, lanes, fleet size, challenges, and requested support.
How it works
A Structured Path Into Dispatch Support
POLR’s onboarding process is designed to reduce duplicate work, define responsibilities, and create a thoughtful carrier–dispatcher match.
Carrier qualification and review
POLR reviews operating details and whether the requested support appears to be a suitable fit.
Document collection
Requested documents are collected before duplicative manual data entry.
Document-first onboarding
POLR uses submitted records first, then asks only for missing or clarifying details.
Information verification
Carrier information and service needs are checked for completeness.
Service selection
The parties clarify the scope, service level, boundaries, and communication expectations.
Dispatcher matching
Equipment experience, lanes, communication style, availability, capacity, and operational needs may all be considered.
Communication expectations
The carrier and dispatcher establish practical channels, timing, updates, and decision responsibilities.
Dispatch support begins
Support begins according to the agreed arrangement; the carrier continues to accept or reject each load.
Ongoing review
The relationship can be reviewed and either party may request reassignment when the fit is not right—without implying wrongdoing.
Matching factors
More than lane preference
POLR may consider equipment experience, operating lanes, communication style, availability, capacity, requested service level, and operational needs. Reassignment can be a practical fit decision—not a judgment against either party.